Sıkça Sorulan Sorular
Every person has different sleeping habits and comfort expectations. To choose the right mattress, you need to consider and evaluate many different criteria such as your weight, height, your most comfortable sleeping position, the weight difference between you and your partner, your comfort expectations, your body temperature, understand how these criteria affect the choice of mattress and choose your mattress according to all these data. In addition, there are different raw materials and mattress types that everyone prefers to use in mattress brands. Finding the right mattress for you should not be so tiring. For this reason, as a manufacturer company that has experienced every raw material in mattress production for years, we preferred to use natural latex in our mattresses, which we believe is the right product. With our experience and technological infrastructure, a few right questions we ask you through our sleep test allow us to understand the real needs of you and your partner and design your mattress accordingly.
To find out if your mattress is right for you, you should sleep on it for at least 2-3 weeks. After this time, your body will be used to the structure and firmness of your mattress. The most important point to pay attention to is that you turn less in bed and wake up in the same position you are lying.
Traditional mattress stores tell you that you have to try your mattress before you buy it, but you do it under the store lights, with the salesperson waiting for you, dressed in your clothes and shoes, lying on a mattress that many people have tried before. And in 3 minutes you move from one bed to another, trying to decide which one is more comfortable.
The 100 night trial period is our solution to this problem. When you buy a new mattress, it takes at least 15-20 days to get used to it. That's why, in our opinion, trying a mattress in the store doesn't always help you choose the right mattress. Instead, we send you a custom-made mattress to your home. As long as you answer our sleep test correctly, we are confident that you will be 95% satisfied with your custom-made mattress. If you have any problems, you are entitled to a free exchange/refund within the 100 night trial period.
When you buy a new mattress, it takes at least 15-20 days to get used to it. That's why we believe that trying a mattress in a store doesn't always help you choose the right one. Instead, we send you a custom-made mattress to your home. As long as you answer our sleep test correctly, we are confident that you will be 95% satisfied with your custom-made mattress. If you have any problems, you are entitled to a free exchange/refund within the 100 night trial period. Our only expectation from you is that you complete this 30-day period of use. At the end of the 30th day, if you still can't get used to it, you can start the free exchange/refund process immediately. If you want to exchange it before the 30-day period is completed, you can still complete the return process with a 25% deduction.
It's normal to get confused when you visit traditional mattress stores. You come across many different materials and models that you have never heard of before, you hear new concepts; spring, springless, visco, latex. We offer you a different experience from traditional mattress stores. We design your mattress specially for you with the information we receive from you. We even produce mattresses with different hardness on the right/left for couples with different comfort concepts and expectations. The beds we produce are hybrid. A hybrid mattress is generally called a combination of a main material that can be used alone in a bed with another main material. Our hybrid model consists of 100% natural latex and pocket springs, so no matter what the result of your sleep test is, your mattress is made of 5cm of 100% natural latex and pocket springs. We customize the mattress with different support sponges, different densities of pocket springs and natural latex with different degrees of hardness, which we determine according to your needs.
It feels the way you want it to. That's why we ask you a few specific questions through our sleep test. Our only goal is to make you feel the softness and firmness you want without compromising the support your body needs.
For couples with different comfort expectations, we can design the two sides of the bed differently.
Uniq personalized latex mattress is one-sided, so you never need to turn your mattress over or turn it upside down.
The Tencel fabric used on your mattress is a zippered cover. You can easily remove this cover and wash it in the washing machine. Since it is knitted and cotton fabric, we recommend washing at 30 degrees, after drying, you can easily put it back on the bed. If there is a stain that does not come out, let us know and we can send you a new cover immediately.
Our mattresses are suitable for use with a movable base specially produced for medical conditions. It would be better to act according to your doctor's advice before designing your bed.
We blended our years of experience in mattress production with technology and created the Sui Sleep Sleep Test. By taking 1-2 minutes of your time, your mattress is designed according to the answers you give to questions about your sleeping habits and physical characteristics. In Sui Sleep mattresses, we use 100% natural latex, bag spring, and support sponges of different densities as the main material. According to your answers to questions such as weight, sleep position, pain, sweating, the algorithm determines the density and frequency of these main materials for you. When you complete the test, we receive details about the firmness, support and comfort layers of the mattress designed specifically for you.
Since Sui Sleep offers a completely personalized experience, you need to take the quiz. If you have already bought a mattress from us and would like to order the same mattress again, just contact us.
The latex raw material we use in our mattresses is imported from the Belgian company Latexco. Latex is produced by collecting the sap of the rubber tree and baking it in special molds. No raw material other than latex is used in block latex mattresses.
Our Doa block latex mattress is designed with 7 zones to provide the right support to every part of the body with the joint work of Latexco and Munich Ergonomics Institute.
The latexes we use are 100% natural products with Latexco certificates. You can examine in detail from the certificates submenus on the product pages.
With its 7-zone structure, Doa block latex supports and relaxes every part of the body that presses on the mattress at the optimum level. You are not buried in the block latex mattress. Unlike other mattresses, you feel an upward support instead of a sinking feeling. Depending on your weight, you can choose a medium hard or medium soft model.
Both sides of the block latex mattress can be used. It is one of the longest lasting mattresses that does not deform for many years. You can turn the mattress over at any time.
Your mattress cover has a zipper. You can easily remove it at any time and wash it in the washing machine at 0 degrees. Please make sure that the cover is dry before putting it back on the bed.
Yes, our block latex mattress can be used with any movable base. It is also preferred in medical cases.
You can use it from the day your baby is born until the age of 12. During the first 12 months of your baby's life, you need to use the mattress with the firm foam surface on top. After your baby completes 12 months, you turn the mattress over and position the mattress so that the latex surface is on top. Depending on the mattress size you buy, your child can use Twist for many years.
The surface labeled Sui Sleep on the mattress is a latex surface. In other words, the surface suitable for use after 12 months. When you remove the cover, the latex surface is visible as holes in the lining. If you have any problems, please contact us and we will help you.
The breathable cotton cover of our Twist mattress does not have a liquid-proof feature. Since it is a fabric with a high weight, it prevents the liquid from passing to the bed in minor accidents, but we recommend using it with a liquid-proof mattress protector for a certain period of time.
Of course, you can wash it in the washing machine at no more than 30 degrees. Please do not put your cover on the mattress until you are sure that it is completely dry.
Yes, after we deliver your mattress to you, your 30-night trial period starts. During this period you have the right to free/uninterrupted exchange and return.
Simply contact us at info@suisleep.com or 08503464246 and indicate your request. We will quickly organize the rest. You don't need to do anything else.
Yes, of course you can. If you specify your size, production is made specially for your furniture.
No, you will not damage it in any way. Thanks to the durable and comfortable carrier layer we use in our mattresses, you can lie next to your child and enjoy the bed whenever you want. Suitable for parent/child use.
All our products are guaranteed for 5 years. Products are guaranteed against collapse, sagging and deformation. Damage to the mattress caused by liquid and similar products that can pass into the mattress is considered user error and is not covered by the warranty.
Of course you can. Our deadline does not change. We deliver your mattress to the cargo within 1 week from the order date.
Of course, there may only be a price difference depending on the height you want. The deadline does not change again.
You can see both our production, our mattresses and us closely in our workshop in Bomonti, Istanbul. We just ask you to call us and make an appointment before you come. There are also many baby & kids stores that we have an agreement with:
Kidsliving Etc, Nanu, Woody & Happy, Balhome Kids, Chocolate Kids, Sialdi, Mini Masif
in Bursa, Kids & Nests, 10NNO
You can see our products closely in Milk stores in Antalya and The Little Concept stores in Izmir and you can also order from these stores.
You can keep it as long as you wish.
Since we are contracted with Iyzico payment systems, you can complete your shopping safely by choosing the number of installments you want with your credit card of the bank you want. Apart from this, if you prefer eft / money transfer, you can contact us by clicking the live help icon on the site.
Unfortunately, we do not have a cash on delivery option.
Our mattresses are guaranteed for 5 years against any collapse and sagging that may occur. This guarantee is valid as long as your mattress is on a solid and level surface. If you are using a slatted base, the slats should be dense and not more than 4 cm apart. If you overfill the box spring, imbalance on the floor may damage the mattress. Damage caused by spilling hot or acidic liquids on the mattress is not covered by the warranty.
We press and vacuum your mattress with our special machine. Then we put it in a special mattress carrying bag in rolls and deliver it to our contracted cargo company. When the product is released, we send you a detailed e-mail including cargo information. You can track the delivery process of your mattress with the cargo tracking number in this e-mail. In case of any delay, you can contact us.
You do not have to pay a separate fee for shipping. Shipping is free of charge anywhere in Turkey.
After completing your purchase, we produce and ship your mattress within 7 business days. It may take 1-2 days in Istanbul and 2-3 days in other cities. You can contact us in case of any delay.
Single models range between 18-22 kg and double models between 36-48 kg.
When completing your purchase, you can enter the date you want in the note section. The production plan and delivery processes will be adjusted according to the date you provide.
We can also ship abroad with UPS and DHL Express. However, the shipping fee is at your expense. If you contact us about this, you can find out the shipping price according to your country.
When your mattress is delivered to your home in a special carrying bag, you need to take it to the bedroom before taking it out of the bag. If the mattress is a double bed, we recommend that you get help from a friend or your partner. Then you take the mattress out of the bag. You put the rolled mattress on the box spring and open the nylon packaging with the special knife that comes out of the box. After unpacking, the mattress will slowly start to find its form. After finding its true form within 10-15 minutes, it will be ready for use.
If your home is being renovated, we recommend that you do not take the mattress out of its bag until the house cleaning is finished. The mattress can be kept vacuum wrapped for 4 months.
We do not offer such a service as standard delivery. Our mattress is delivered in such a way that every healthy person can assemble it alone. However, if you have a special situation, please specify at the time of order. We can help you within Istanbul borders.
If you are not satisfied with your mattress, simply contact us. Once the return process has started, we will send you the materials to pack the mattress. Then our contracted transportation company picks up the mattress from you. After the mattress is checked, if no user error is found, your refund will be made to your card or account within the same week, depending on your payment method.