Uniq Mattress

Sleep deeper at night and wake up fresher in the morning with the Uniq mattress, which will be customised for you through the Uniq Sleep Test. Thanks to each material that is carefully selected according to your expectations and needs, your spine will receive ideal support throughout your sleep. With your personal preferences customised according to your sleeping position, and you can say goodbye to regional pains. Get the sleep of your dreams by doing the Uniq Sleep Test!

Shipping
All orders are delivered to our contracted logistics company within 7 working days. To protect our products and do our part for the environment, your mattress orders will be delivered rolled and vacuum packed in a special transport bag. This advocates for less CO2 emissions due to reduced transport volume and minimal packaging. Once your order is delivered to the contracted logistics company, you will receive an e-mail with tracking information. For bulky products, the logistics company will contact you before delivery to confirm if you are at your address. Shipments within Turkey are free of charge.

Guarantee
Our mattresses have a 5 year guarantee against permanent indentation and sagging. This guarantee is valid as long as your mattress is being used on a solid and flat surface. If you are using a slatted bed base, please ensure that the slats are no more than 4cm apart. Should you have any problems with your mattress, simply write your concerns to info@suisleep.com with your order number. Important! Damages to the mattress that may occur as a result of contact with liquid are not covered by the warranty.

Exchange & Return
You are eligible for an exchange or return with a full refund within the 100-night trial period when your mattress is delivered to you. If you have any queries, write to us at info@suisleep.com with your order number. For refunds after the 30-day mattress break-in period, we will process your request for a full refund. For returns before the 30-day mattress break-in period, we will process your request with a 25% deduction of the full refund amount. Once your return request is approved, we will collect the mattress from your home and you will receive your refund within a week. Important Information! There are no exchanges or refunds for items damaged by the consumer.

What is the right mattress for me?
Everyone has different sleeping habits and comfort levels. To find the right mattress for you, consider and evaluate various criteria like your weight and height, your most comfortable sleeping position, the weight difference between you and your partner, your comfort expectations, and even your body temperature. The resulting data will help you determine the mattress options that are most suitable for you. On top of that there are different raw materials and mattress types to consider while shopping for a mattress. Finding the right mattress for you should not be complicated. As a mattress manufacturing company that has experimented with every raw material in mattress production for years, we believe natural latex is the most reliable material for our mattresses. With our experience and technological infrastructure, a few questions we ask in our sleep test will allow us to understand you and your partner's actual needs to create your ideal mattress.
All mattresses need time to break in. It can take anywhere between 14 and 60 days to get accustomed to a new mattress depending on its type, whereby after you will be sure if your mattress is absolutely right for you.

How does the sleep test work?
By combining the experience we accumulated over years in mattress production with technology, we have developed the Sui Sleep Sleep Test. By taking 1-2 minutes of your time, your mattress will be customised according to the answers regarding your sleeping habits and physical characteristics. We mainly use 100% natural latex, pocket springs, and support sponges of different densities in Sui Sleep mattresses. Based on the information regarding weight, sleep position, pain, and sweating, our algorithm calculates the appropriate density and frequency of the primary materials for your mattress. Once you have completed the test, we can determine the firmness, support and comfort layers of the mattress that will be designed specifically for you.

What is the 100 night trial period?
When you buy a new mattress, it takes at least 15-20 days to get accustomed to the mattress. We believe trying out a mattress in-store does not always guarantee picking the right mattress for you. Instead, we send your personally customised mattress straight to your home. If your sleep test input describe you and your sleeping habits accurately, we are sure that you will be 100% satisfied with your custom-made mattress. And if not, you have the right to a free exchange or full refund within the 100 nights trial period. We advise all our customers to complete a 30-day usage period to familiarise themselves with their new mattresses. If by the end of the 30th day your sleep and comfort levels are unsatisfactory, you can request a free exchange or full refund. For returns before the 30-day mattress break-in period, we will process your request with a 25% deduction of the full refund amount.